ServiceNow Quebec Release Highlights

Here are a few quick snapshots of key improvements or new features in the ServiceNow Quebec release based on the few application verticals.

Core Functionality

1. UI Builder
2. Platform encryption

• IT Service Management
• • Workforce Optimization & Process Optimization
  • Virtual Agent Enhancement
  • Security Operations playbook

• IT Operations Management

1. • Predictive AIOps
   • Machine Learning for Service Mapping

• Configuration Management Database(CMDB)

1. • Query Builder Performance Improvements
   • CSDM Enhancement

• Security Operations
  • MITRE-ATT&CK Framework Support
  • Vulnerability Assignment Recommendations
  • Crowdstrike Falcon Integration
  • Tenable Vulnerability Integration

• Servicenow DevOps
• • Integration Extensions (Jenkins,Gitlab,ADO)

• Customer Service Management
  • CSM Configurable Workspace
  • Mobile Messaging Channels Integration(facebook,whatsapp)

• Field Service Management
  • Offline Knowledge Article on Mobile
  • Dispatcher Workspace

To learn more about how Your ServiceNow Offshore Partner, can help you plan, implement and manage your ServiceNow across the platform, reach out to speak with an expert today!