ServiceNow Admin & Development Training in Bangalore

Key topics to be covered.

• ServiceNow Overview, Lists and Filters, Forms and Templates, BrandingCollaboration
• User Administration, Task Management, Notifications, Reporting
• Data Schema  ,CMDB, Application/Access Control ,Import Sets
• Knowledge Management, Service Catalog, Workflows/Flow Designer, Scripting
• Migration and Integration, Development, ServiceNow scripting best practices; Client-side scripting (UI Policies, Client Scripts, HTML, CSS,
• Server-side scripting (the “GlideXYZ” family); Introduction to REST/SOAP web services.
• ServiceNow’s debugging tools and run the debugging process
• Instance Upgrade, SLAs, M2M Relationships, Assignment Rules,
• Custom Data Lookups, Scheduled Jobs, System Performance.

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ServiceNow GRC Training in Bangalore

Key topics to be covered.

• GRC Overview 
  • GRC Positioning and Framework
  • Key Terminology, Technical Details
• Implementation Planning 
  • Use Cases
  • Implementation Team, Implementation Checklist
  • Personas, Groups, and Roles
• Entity Scoping
  • Entity Scoping Overview, Entity Type Approach, Entity Class Approach
  • GRC Entities Architecture
• Policy and Compliance Implementation Approach
  • Policy and Compliance Record Lifecycles
  • Policy and Compliance Architecture
  • Policy Management Lifecycle
• Risk Implementation Approach
  • Risk Record Lifecycle, Risk Architecture
  • Risk Scoring, Risk Management Lifecycle
• Extended Capabilities
  • Content Packs
  • Integrations
  • Performance Analytics
  • Other Platform Capabilities

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ServiceNow Discovery Training in Bangalore

Key topics to be covered.

• Understand the big picture of the ServiceNow Discovery solution
• Install and configure multiple MID Servers
• Understand Credential‑less and Credential‑based Discovery
• Configure Discovery to find:
• Linux and Windows Servers
• Network Devices
• Applications
• Prevent Duplicate CIs with CI Identifiers
• Create New CI Classes
• Extend Horizontal Discovery with custom:
• Infrastructure Patterns
• Application Patterns
• Learn common troubleshooting techniques
• Advantages of Using Discovery as a core component.
• Career guidance on the industrial need for discovery services.
• Practice ServiceNow Interview Questions and Tutorial
• Practice Mock Interview Sessions and Technical Job Support

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ServiceNow Security Operations & Vulnerability Response Training in Bangalore

Key topics to be covered.

ServiceNow SecOps and Vulnerability Response

• Identify vulnerabilities
• Prioritize vulnerabilities
• Centralize, automate, and streamline incident response and operations
• Control and monitor risk exposure through real‑time dashboards and continuous monitoring
• Report to key stakeholders
• Security Incident Response Overview
• Activate and configure Security Incident Response
• Security Incident Response process definition
• Create Security Incidents
• Security Incident Response Integration
• Post Incident Response
• Security Incident Integrations
• Automation and Standard Processes
• Data Visualization
• Live Project Demonstration
• Practice ServiceNow Interview Questions and Tutorial

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ServiceNow Customer Service Management(CSM) Training in Bangalore

Key topics to be covered.

Customer Service Management System Setup and Configuration

• Overview of CSM Application
• CSM in ServiceNow
• CSM Setup
• Configure Accounts, Contracts, Entitlements, Assets, Account Relationships, and Communication Channels
• Configure the Case form, service level agreements (SLAs), and routing and assignment rules
• Work with other key process applications: Knowledge Base, Service Portal, Service Catalog, and Field Services (Work Order) Management

Customer Service Management Integration

• Integration Capabilities
• Integration with 3rd Party Systems
• Migration of Historical Case Records

CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics

• CSM Portal
• Knowledge Management
• Service Catalog
• Communities and Performance Analytics
• Explore Mobile Features related to Customer Service Management
• Live Project Demonstration
• Practice ServiceNow Interview Questions and Tutorial

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ServiceNow Cloud Management Training in Bangalore

Key topics to be covered.

• Introduction and the Cloud User Portal
• Cloud Admin Portal Administration
• Resource Profiles
• Permission and QuotasTroubleshooting
• Templates and Cloud Catalog Items
• Blueprints and Policy in Cloud Management
• Advance Policies
• Expressions and Extend Cloud Management
• Custom Resource Pools and Filters
• Configuration on AWS Cloud
• Configuration on Microsoft Azure Cloud
• Practice ServiceNow Interview Questions and Tutorial
• Practice Mock Interview Sessions and Technical Job Support

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