What is IT
Operations Management

IT operations management ‘ITOM’ is the process of handling the capacity, cost, performance, security, and availability of infrastructure and services as well as on-premises data centers, private cloud deployments, and public cloud resources. It also refers to the administration of technology components and application requirements within an organization.

The objective of ITOM under the framework is to monitor and control IT services and infrastructure and to execute the routine tasks to support the operation of applications, services, and hardware components.

What are the IT Operations Management Functions?

As an organization expands its IT infrastructure and application deployments, IT operations managers take on responsibility for a growing catalog of services. IT Operations is responsible for ensuring that all services and applications are stable and available for use by the business. To achieve this, ITOM experts perform management tasks.

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IT Operations Management 'ITOM' 'vs'
IT Service Management 'ITSM'

The only constant in the technology industry is change.

ITOM and ITSM are both frequently describe management strategies for Information technology, but despite the areas where they overlap, the two acronyms are not quite replaceable.
IT service management refers to all of the activities that an organization performs to manage IT services throughout their entire life span, which includes strategic planning, design, building, service operation, and continual service improvement. The industry-leading set of ITSM best practices known as the ITIL framework it describes the service life cycle in detail, offering a detailed process for effective management at every stage.

IT operations management is also covered under the ITIL framework, so in that case, it can be said that ITOM is a subset of the activities of ITSM. For IT Operations managers and their teams, the focus is on the execution of daily tasks associated with operating the organization’s existing infrastructure components and applications. These tasks are all part of the ‘Service Operation’ stage of the IT service life cycle.

Taking a closer look at the ITIL v3 Service Operation manual, eight processes must be maintained:

To effectively operate a service under the ITIL framework:

  • Incident management
  • Event management
  • Request fulfillment
  • Access management
  • Facilities management
  • Problem management
  • IT operations control
  • Application management

When we notice the role that IT Operations plays in managing the Service Operation stage of the life cycle. Processes such as incident and event management, problem management, and request fulfillment are managed through the IT service desk, which is filled by the IT Operations team. IT operations control involves the daily maintenance of the IT infrastructure, While facilities management focuses on maintaining the management of the physical environment of data centers, Job descriptions for ITOM professionals. Access management, application management, and technical management could all be covered by ITOM.

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The takeaway here is that:

1- ITIL is the leading framework for ITSM.
2- offers a guide for managing the five stages of the IT service lifecycle: Service Strategy, Service Design, Service 3- Transition, Service Operation, and Continual Service Improvement.
4- ITOM can include any processes covered in the Service Operation book of ITIL, including processes managed by the service desk.
5- ITOM focuses on the Service Operation aspect of the service life cycle.

STEP 1Challenges of IT Operations Management

Businesses of all sizes continue to adopt new technologies like cloud-computing services (SaaS, PaaS, IaaS, etc.), virtualization, and the Internet of Things. IT organizations are challenged to adapt their operations management processes and techniques to provide services in a developing environment. As organizations expand their IT infrastructure, IT Operations must overcome key challenges to satisfy the performance, security, and cost-control demands of the business.

STEP 2Limited Visibility of IT Architecture

To effectively allocate resources and respond to operational and security issues, the IT Operations team needs a high level of visibility into the IT architecture. Organizations with legacy software systems with traditional on-premise architectures may find that their existing system provides limited visibility for IT Operations. When information is spread across systems, software, and team members, IT Operations is missing the proper controls and oversight to deliver on management objectives.

STEP 3ITOM Software Solutions

Collatenet provides an industry-leading ITOM solution that solves the biggest challenges faced by IT organizations in growing their businesses. With Collatenet, your ITOM team can generate and aggregate application data such as event and system logs into a single platform that makes it easy to monitor and troubleshoot IT issues in real-time, detect and respond to Indicators of Compromise (IoC), and leverage application data to enable better business decision-making.

STEP 4Why Collatenet?

ITOM requires highly skilled and trained professionals and is a multivariant job that requires Planning, Coding, Building, Testing, Releasing, Deploying, Operating, and Monitoring. Collatenet provides you all these qualities and ensures efficiency within the organization. We provide reliable outputs to our clients and complete tasks within the time frame given. Our employees are trained regularly, hence they are always updated with the dynamic changes in the IT world. We make sure to develop a strategic plan before executing and provide reliable information to our clients. Our employees make sure to get work done as per the needs of our clients. We take immense pleasure in helping and guiding our clients through the best plan that is suitable for their needs.

Get in Touch

Come and visit our quarters or simply send us an email anytime you want. We are open to all suggestions from our clients.
Bangalore Office
#12, BTM Ring Road, Bengaluru, India
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+91- 7406960671

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    Collatenet Technology & ServicesHeadquarters
    Organically grow the holistic world view of disruptive innovation via empowerment.
    OUR LOCATIONSWhere to find us
    GET IN TOUCHCollatenet Social links
    Taking seamless key performance indicators offline to maximise the long tail.

    Copyright by Collatenet. All rights reserved.

    Copyright by Collatenet. All rights reserved.