IT operations management ‘ITOM’ is the process of handling the capacity, cost, performance, security, and availability of infrastructure and services as well as on-premises data centers, private cloud deployments, and public cloud resources. It also refers to the administration of technology components and application requirements within an organization.
The objective of ITOM under the framework is to monitor and control IT services and infrastructure and to execute the routine tasks to support the operation of applications, services, and hardware components.
As an organization expands its IT infrastructure and application deployments, IT operations managers take on responsibility for a growing catalog of services. IT Operations is responsible for ensuring that all services and applications are stable and available for use by the business. To achieve this, ITOM experts perform management tasks.