ITSM-Information Technology Service Management | Collatenet

Information Technology Service Management

ITSM

ITSM is the art of implementing, managing, and providing IT services to meet the requirements of an organization. It corroborate that the appropriate mix of people, processes, and technology are in place to create value.

WHAT IS ITSM?

ITSM stands for Information Technology Service Management.

ITSM refers to how an organization implements, manages and delivers end-to-end quality IT services using the best methods to meet the needs of a business.

An appropriate blend of people, processes, and technology to provide value to a business.

WHY SERVICE NOW?

ServiceNow established in 2004, handles over 1200 client firms in the UK, including customers as National Grid, Experian, and the royal bank of Scotland.

ServiceNow ranked as a global leader in providing the best workflow experience for its suite of business service modules.

End Users

Employees and customers who use IT services.

Quality

Solving IT problems effectively and efficiently.

Services

Applications, hardware, infrastructure, etc. provided by IT.

Cost

Getting the most out of an IT budget.

Strategy

Well developed strategy for best outcome.

Business

Enabling a company to perform its core functions and achieve its goals.

How ITSM works?

Think of a computer running with some software. The software is made up of difficult codes which very few people could understand. For everyone to use, it must have some easy and friendly user interface otherwise most people won’t use it. Here, ITSM is serving the same purpose as user-friendly interface software.

You don’t have to know anything about technology and still use ITSM to get your needs fulfilled.

ITSM creates a bridge between IT and CUSTOMERS.

It saves time and energy of the customer and TIME=MONEY, ITSM brings direct value to your business.

USING SERVICENOW FOR ITSM?

Provides ROI ( return on investment)

Provides open infrastructure for plugging different systems or processes.

Provides smooth, efficient, and improved processes using a configuration management database.

Provides automation tools connecting IT operations management to performance analytics, HR service delivery, customer service management, risk, compliance management, etc.

Provides Operational visibility which improves processes for service requests, incident management, purchases, and orienting new employees. With these, IT can work effectively and productively.

Reduces delays and disruptions by the automatic fix of problems before they affect customers.

We make it super-easy for you

BEST TEAM
Better Reviews

Uniquely deploy cross-unit benefits with wireless testing procedures. Collaboratively build relationships paradigms.

JOANNA PRESTLEY

HSBC Bank

Quickly deploy strategic networks with compelling e-business. Credibly pontificate highly efficient enabled data.

BRADLEY SMITH

Miller Automation

Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line.

PRISCILLA JACKSON

WA Solutions

Efficiently enable enabled sources and cost effective products, completely synthesize communities.

COLLIN LEBLANC

McIntire Industries

Compellingly embrace empowered e-business after user friendly intellectual capital processes convergence.

LILAH CHANG

Hotel Berg

Objectively integrate enterprise-wide strategic theme areas with functionalized infrastructure technologies.

JUSTIN EMERSON

Applauz Startup

Smooth & efficient

ServiceNow is a very smooth and efficient platform by enabling a user-friendly interface.

Automation tools

It works with the purpose of ease of the user which creates an automated development environment.

Return on investment

Continually re intermediate integrated processes through the technically sound return of capital investment.

Open infrastructure

Dramatically disseminate standardized metrics after resource-leveling processes change.

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